Case Study
Inventory Control, Theft Prevention & Operational Visibility Across Warehouses and Bin Stores
How FZM Tech delivered 24/7 oversight, exposed hidden risks, and restored full operational control across 30+ retail locations.
Client Overview
24 LOCATIONS. ONE OWNER. ZERO UNIFIED VISIBILITY
9
Warehouses
15
Bin Stores
24/7
Monitoring
Challenges Faced
THE CLIENT WAS EXPERIENCING MULTIPLE OPERATIONAL ISSUES
Inventory Mismatch
Pallet counts not matching documentation during truck unloading.
Lack of Verification
Lack of verification during inbound inventory handling.
High-Value Loss
High-value items being mixed with low-value inventory during bulk shipments.
Internal Theft
Employee theft of high-value products during sorting processes.
Visibility Gaps
Limited visibility into warehouse operations during working and non-working hours.
Retail Shoplifting
High levels of shoplifting in bin stores due to large customer volume.
Our Approach
REAL-TIME CCTV MONITORING ACROSS EVERY LOCATION
FZM Tech implemented real-time CCTV monitoring across both warehouse and bin store operations to provide full visibility and control. Our goal was to identify gaps, prevent loss, and ensure accurate handling of inventory throughout the entire process.
Our objective was simple:
- Truck unloading and pallet verification.
- Sorting processes for high-value and low-value items.
- Staff activity during inventory handling.
- Warehouse operations during both operational and off-hours.
- Customer activity and shoplifting behavior in bin stores.
What We Discovered
MULTIPLE CRITICAL ISSUES IDENTIFIED ACROSS SEVERAL LOCATIONS
Unloading Gaps
Pallet discrepancies during unloading due to lack of verification.
Sorting Integrity
Employees intentionally separating and stealing high-value items during sorting.
Control Weakness
Weak control during bulk inventory handling.
Supervision Lack
Lack of supervision during critical operational processes.
Traffic Exploitation
Frequent shoplifting incidents in bin stores due to high customer traffic.
Off-Hours Risk
Gaps in monitoring during off-hours leading to increased risk.
Action Taken
FOR EVERY IDENTIFIED ISSUE, OUR TEAM FOLLOWED A CLEAR SEQUENCE
01
STEP 1
Real-Time Observation
Observed all critical operational areas in real time.
02
STEP 2
Evidence Capture
Captured and documented incidents with video evidence.
03
STEP 3
Detailed Reporting
Provided structured reports with timestamps and detailed explanations.
04
STEP 4
Insights Shared
Highlighted patterns of theft, process gaps, and operational inefficiencies shared with the client.
Results & Impact
AFTER IMPLEMENTING OUR MONITORING SYSTEM
Improved Accuracy
Pallet verification accuracy improved significantly.
Reduced Shrinkage
Theft of high-value items during sorting was reduced.
Reliable Tracking
Inventory control and tracking became more reliable.
Loss Prevention
Shoplifting incidents in bin stores decreased.
Full Visibility
Operational visibility improved across all warehouses and stores.
Enhanced Security
Off-hours monitoring reduced risk and improved security.
Improved Accuracy
Pallet verification accuracy improved significantly.
Reduced Shrinkage
Theft of high-value items during sorting was reduced.
Reliable Tracking
Inventory control and tracking became more reliable.
Loss Prevention
Shoplifting incidents in bin stores decreased.
Full Visibility
Operational visibility improved across all warehouses and stores.
Enhanced Security
Off-hours monitoring reduced risk and improved security.
Client Outcome
“The client is highly satisfied with the results and continues to work with FZM Tech for ongoing monitoring across all locations. Due to the success of the implementation, the client has recommended FZM Tech within their business network, resulting in multiple new business opportunities and additional client onboarding.”
Conclusion
This case demonstrates how real-time monitoring can transform warehouse and logistics operations by improving inventory accuracy, preventing internal theft, and ensuring complete operational control across multiple locations.
Start Your Free Trial
If you operate warehouses, logistics yards, or multi-location retail operations and face similar challenges, FZM Tech can help you gain full visibility and control over your business. Start your free trial today or book a demo to see how it works in real time.