E-COMMERCE

Outsourced Operations for Online Stores & Marketplace Sellers

Grow sales without drowning in daily tasks. FZM Tech gives e-commerce brands trained teams for listings, orders, customer service and back-office work.

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THE CHALLENGE

Growth Brings More Daily Work

Every new product, channel and order adds tasks that pull owners away from growing the business.

  • Product listings and updates falling behind
  • Orders, returns and customer messages piling up
  • Inventory out of sync across channels
  • Slow replies hurting reviews and seller ratings
  • Seasonal peaks that are hard to staff

HOW WE HELP

Support Services for E-Commerce Brands

E-Commerce Support

Listings, order processing, inventory updates and marketplace management.

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Customer Support (BPO)

Email, chat and message support for orders, shipping and returns.

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Graphic Design

Product images, banners, social posts and marketing graphics.

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Bookkeeping & Financial Support

Sales reconciliations, fees, payables and monthly reporting.

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Virtual Assistants

Supplier coordination, research and day-to-day admin.

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AI Automations

Automate order updates, data entry and reporting.

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HOW IT WORKS

Getting Started Is Simple

  1. Free consultation: we learn about your operation, hours and pain points.
  2. Custom plan: we recommend the team size, roles and coverage you need.
  3. Onboarding: your team is trained on your tools, processes and rules.
  4. Ongoing reporting: you get regular reports and a dedicated point of contact.

WHY FZM TECH

Built for Your Industry

  • Teams trained on common e-commerce platforms and marketplaces
  • Scale up for holiday and sale periods
  • Fast, friendly customer replies that protect your ratings
  • One partner for operations, support and design

Read: In-house vs. outsourced customer support

FAQ

E-Commerce Outsourcing FAQs

Which platforms do you support?

We work with common platforms and marketplaces such as Shopify, WooCommerce, Amazon and eBay, using your existing accounts.

Can you answer customer messages for our store?

Yes. Our team handles emails, chat and marketplace messages about orders, shipping and returns.

Can you scale up for peak season?

Yes. We can add team members for busy periods and scale back afterwards.

Can you also create product graphics?

Yes. Our design team creates product images, banners and promotional graphics.

FREE CONSULTATION

Get a Custom Plan for Your Store

Tell us about your store, channels and order volume, and we will recommend the right support team.

  • Free, no-obligation consultation
  • Team matched to your industry
  • Flexible coverage, including 24/7 support
  • Prefer to talk? Call +1 (724) 790-4278